The copper switch-off is real — are you ready?
Chorus is progressively removing the copper network across New Zealand. If your business phone line still runs on the old copper infrastructure, your landline will stop working — not as a choice, but because the network beneath it will no longer exist. Most NZ businesses that haven't moved yet are running out of time.
VoIP (Voice over IP) replaces your phone line with a call that travels over your internet connection. Done properly, you get better call quality than copper, more features for less cost, and the ability to make and receive calls from anywhere — your office handset, your laptop, or your mobile. We handle the full migration: number porting, hardware, configuration, and training.
What a VoIP system actually gives you
A modern VoIP system is more than a phone replacement. You get a proper business phone system with features that used to cost thousands of dollars: auto-attendants that greet callers and route them to the right person or team; hunt groups that ring multiple phones before going to voicemail; call recording for compliance or training; voicemail-to-email so you never miss a message even when you're away from your desk; and softphone apps so your staff can take business calls on their mobile without giving out their personal number.
For multi-location businesses, VoIP is transformative. Extensions can ring across different sites as if everyone's in the same office. Transferring a call from your Queenstown office to your Auckland team is the same as transferring to the next desk.
Call quality — the concern everyone has
Call quality on VoIP depends on your internet connection and how the system is configured. A poorly configured VoIP deployment on a congested network can sound terrible. A properly configured one on a decent connection is indistinguishable from — and often better than — a landline. We assess your network before recommending hardware, and we configure QoS (Quality of Service) rules to prioritise voice traffic. We don't deploy and disappear.
Hardware and number porting
We supply and configure desk phones, cordless handsets, and conference units from business-grade manufacturers. We port your existing numbers — your customers keep calling the same number they always have. The transition is designed to be invisible to your callers. We've done enough of these migrations to know where the gotchas are, and we plan around them.